In the event of a dispute between an individual student and the College, procedures are in place to facilitate the resolution of the dispute. If you wish to lodge an external appeal or complain about this decision, you can contact the Overseas Students Ombudsman.
Overseas Students Ombudsman (OSO)
GPO Box 442 Canberra ACT 2601
Complainants can also review the details of the external appeals procedure on OSO’s website at: www.oso.gov.au
1. Code of Conduct, Attendance and Discipline.
Students are expected to abide by the terms and conditions of enrolment and the published rules and code of conduct of the College. Disciplinary procedures will be applied in the event of a breach of these rules. All staffs are expected to apply the College's policy and rules fairly and without favour, but if a student considers that this has not occurred, the student may refer the matter to the Director of the Studies.
If the student is dissatisfied with the decision or in the absence of a Director of Studies, he/she may ultimately refer the matter to the Principal for determination. Complaints and grievances must be submitted in writing using the Student Complaint form and a written outcome of the result will be given to the student. Consult the Student Handbook for more information.
2. Service and Academic Programs.
In the event of a student complaint concerning the quality of the service or teaching provided by the College, the student will report the matter to a person in a position of authority within the College. The complaint may either be dealt with by that person, or referred to the Principal for resolution. The decision will be conveyed in writing to the parties.
3. Contractual and financial issues.
Matters relating to the interpretation of the contract, or the payment or refund of fees, are stated clearly in the Application for Admission. Any queries relating to course fees and other charges payable to the College will initially be dealt with by the College Finance and Administration staff. If the student is dissatisfied with the decision; matter will be referred to the Principal.
This Agreement does not remove the right to take further action under Australia's consumer protection laws. Any default by the College will be covered by the provisions of the ESOS Act 2000 and the ESOS Regulations 2001. Additionally, students can access independent dispute resolution services through the Australian State Education Authority responsible for approving providers to offer courses to overseas students.