Consulates in NSW
For information and assistance from your country’s
representative in Australia, visit protocol.dfat.gov.au/Consulate/list.rails or
call +61 2 6261 1111.
Safety
Emergency Numbers
-
000 Police, Fire and Ambulance
-
1800 333 000 To report crime call Crime
Stoppers
(You
do not have to give personal information)
-
131 444 For police assistance on non
emergency matters
NSW Police Force
The role of the NSW Police Force is to reduce
crime and improve community safety. For more detailed
information about the NSW Police Force visit
www.police.nsw.gov.au.
If you need help from the NSW Police Force and it is
not an emergency, please contact the Police Assistance Line
(PAL) on 131 444. If you want to help solve or prevent crime
call Crime Stoppers on 1800 333 000 (You do not have to give
your personal information).
Emergency Number
POLICE, FIRE AND AMBULANCE, call 000 (Life threatening
situation or if a crime is taking place).
Personal Safety Tips
Download some fact sheets on how to protect yourself, your
property and your vehicle at www.crimeprevention.nsw.gov.au and
click on ‘community’. CityRail also provides customer safety
information on www.cityrail.info click on ‘travelling with
CityRail’, and read the section under ‘safety and
education’.
Victims of Crime
The Victims Support Line provides 24 hour information,
referral and support to victims of crime on 1800 633 063.
More information can be found at www.lawlink.nsw.gov.au/vs.
Support and counselling is available for victims of sexual
assault. Please visit www.sexualassault.nsw.gov.au for
further information. If you need urgent help call the
Victims Support Line on 1800 633 063.
Transport
Street Maps
If you need directions or maps, please visit www.whereis.com
or www.streetdirectory.com.au
or
www.maps.google.com.au and
type in a location.
Timetables
To access timetables for trains, buses and ferries, visit
www.131500.com.au Travel costs can be reduced through
monthly and weekly travel passes. For details on CityRail
travel passes or TravelTen multi trip bus tickets, visit www.131500.com.au and
go to fares and passes’.
MyZone
From 18 April 2010, a new fare structure, called MyZone,
will make travelling on public transport easier. For more
information go to
www.myzone.nsw.gov.au
Money Matters
Compulsory Car Insurance
Students looking for the best price for compulsory car
insurance, can visit www.maa.nsw.gov.au or
call 1300 137 600.
Open a Bank Account
For students wishing to open a bank account, a good starting
point is www.bankers.asn.au.
Search under the ‘Members’ section to locate a bank.
Employment
Job Vacancies
Employment opportunities are widely publicised through
newspapers and websites such as www.seek.com.au or www.careerone.com.auInterested
in volunteering? Then visit www.volunteering.com.au and
look under ‘Become a Volunteer’.
Tax File Number
To work in Australia you need a Tax File Number. For more
information on how to obtain one, visit www.ato.gov.au or
call 132 861.
Accommodation
NSW has well defined tenancy laws that support the rights of
landlords and tenants. Trying to find accommodation in NSW?
Your Rights and Consumer Protection
Consumer, Trader & Tenancy Tribunal
The Consumer, Trader and Tenancy Tribunal
resolves disputes between tenants, landlords, traders and
consumers. You can contact them on 1300 135 399 or visit www.cttt.nsw.gov.au.
For the hearing impaired, please call (02) 9641 6521.
Goods And Services
A competitive environment exists in Sydney
for the provision of goods and services. It is advantageous
to compare prices and shop around before you buy.
NSW Fair Trading
As consumers of everyday goods and services
you can find out your rights and responsibilities in such
matters as renting, refund and resolution of disputes by
calling 13 32 20, or visit www.fairtrading.nsw.gov.au For
language assistance call 13 14 50. Download the consumer
guide for international students at www.fairtrading.nsw.gov.au/youth/international_students.html
NSW Ombudsman
If you think that you have not received fair
treatment from NSW Government agencies or their employees,
you can complain to the Ombudsman. Visit www.ombo.nsw.gov.au and
click ‘Students and young people’ under quick links. You can
also call (02) 9286 1000 and ask to speak to an inquiry
officer.
Fair Work Ombudsman
If you have issues with your workplace, visit
www.fwo.gov.au or call the Fair Work Info Line on 1300 724
200.
Anti-Discrimination Board (ADB)
If you have been discriminated against or
vilified, contact the ADB on www.lawlink.nsw.gov.au/adb
Legal Matters
If you need legal support, visit
www.lawaccess.nsw.gov.au or call the Law Access hotline on
1300 888 529. You can also contact Legal Aid, visit www.legalaid.nsw.gov.au and
click ‘Get legal help’. For information on the legal system
in NSW, visit www.lawlink.nsw.gov.au
Health
There are four providers of Overseas Student
Health Cover in Australia. They are:
If you want to find information on
general treatment cover with any Australian private health
insurer, visit www.privatehealth.gov.au orwww.iselect.com.au
Private Health Insurance Ombudsman
PHIO deals with complaints from the private health sector.
Call 1800 640 695 or visit www.phio.org.au to
find out more
Alcohol and Drug Information Service
This service provides information, referral and crisis
counselling. If you are calling from metropolitan Sydney,
please call (02) 9361 8000. Otherwise call 1800 422 599.
Quitline
For support to stop smoking, visit www.13quit.org.au or
call 137 848 or call 1800 670 812, or (02) 9268 5544
Gambling Problems
If gambling is a problem for you, call Gamblers Anonymous
for assistance and support on (02) 9628 5065. You can also
call the G-line (NSW), a confidential helpline on 1800 856
800.
Counselling
If you or someone you know needs emotional support or is
experiencing a crisis call Lifeline’s 24 hour telephone
counselling line on 13114. Self help resources and
information are available at www.lifeline.org.au
Phone Directory
To locate a person’s residence, or phone
number, or to find a business, call 12456. You can also
visit www.whitepages.com.
au or www.yellowpages.com.au
Entertainment
To get a listing of upcoming events, visit www.eventsnsw.com.au The
Art Gallery of NSW holds significant collections of art from
all over the world. For exhibition details, call (02) 9225
1700 or visit www.artgallery.nsw.gov.au Find
your local sport and recreation organisation by visiting www.dsr.nsw.gov.au/sportsclubs or
call 131 302.
Weather Forecast
Go to www.bom.gov.au/weather/nsw or
call 1196, if you are enquiring about Sydney metropolitan
area. For other areas in NSW call 1900 926 102. Find out
about current weather warnings at 1300 659 218.
info@pct.edu.au
